The unlimited download plan provides for reasonable usage at speeds up to 400kbs.  To help ensure this, our Reasonable Use Policy establishes a balance in Internet access for our users regardless of the frequency of use or volume of traffic.

Technology allows us to identify, in real-time, excessive consumption of bandwidth on a per user basis and mitigate it by temporarily reducing the throughput of the specific user that is consuming excessive bandwidth on the network. Once a user is identified, the throughput speed will gradually be reduced downward to a preset minimum. Once the user reduces their throughput the user's usage of the satellite bandwidth returns to Reasonable Use Policy levels, the throughput limitations are lifted on the 31st day after the end-user's bandwidth consumption returns to Reasonable Use Policy levels.

Our Reasonable Use Policy is designed to provide our users a surfing experience that far exceeds the typical end-user's needs. Additionally, it ensures that the users all experience fair and equal access to the benefits of a satellite delivered broadband Internet access service while preventing the network from being congested by a small number of user's activities. Users that maintain an average daily usage of up to 16 MB per day should not notice any throughput limitation. However, end-users that continually download large files may experience throughput limitations until their average utilization returns to the levels expected from an average user (e.g. average up to 16 MB per day over a 30 day period.)  Our Reasonable Use Policy allows large consumers of bandwidth to complete the download of their data. However, they will experience throughput speed reductions until such time that their usage conforms to average usage patterns.

We reserve the right to adjust download limitations as required to assure all users of equal access to the provided high-speed download service. The current Reasonable Use Policy is based on cumulative usage over the previous 30-day period. Users averaging up to 16 MB per day will receive service at up to 400 Kbps; those averaging between 16 and 33 MB per day will be limited to 300 Kbps speeds. Users that average between 33 and 50 MB per day will be limited to 200 Kbps and those that average between 50 and 83 MB will be limited to 100 Kbps. Users that exceed an average of 83 MB per day will be restricted to 64 Kbps until the 31st day after their average usage drops to a lower level. Please note that the average end-user downloads an average of 11 MB per day.

All usage tracking will be done on a rolling 30-day average. The bandwidth limitation chart is shown below:

Downloaded MB in last 30 day period Service Bandwidth